Articles from PCI Pal

PCI Pal® (LON: PCIP) today announced the launch of its new Fraud Management Suite, beginning with AI-powered risk scoring for customer engagements. Designed to protect against rising card-not-present (CNP) fraud, the new capability delivers real-time risk insights to agents and AI bots before a payment is collected — reducing chargebacks and revenue loss without adding friction to the customer experience.

PCI Pal® (LON: PCIP), the global provider of secure payment solutions, announces its successful re-election to the 2025–2027 PCI Security Standards Council (PCI SSC) Board of Advisors. This appointment recognizes PCI Pal’s continued leadership of its space in driving secure payments for customer engagements across the globe.

PCI Pal (LON: PCIP), the global provider of secure payment solutions, today announced a partnership and embedded integration with RingCentral, a leading global provider of AI-powered cloud business communications, to ensure compliant and secure payments as well as enhanced customer experience. The integration enables organizations utilizing RingCentral’s AI-first, cloud-based contact center solution, RingCX™, and its flagship business communications solution, RingEX™, to seamlessly access PCI Pal’s industry-leading, cloud-native secure payment technologies. This provides businesses with a streamlined approach to protecting sensitive customer data while maintaining high levels of service efficiency and compliance with stringent security regulations.

PCI Pal (LON: PCIP), the global SaaS provider of secure payment solutions for business communications, today announced it has joined forces with Zoom Video Communications, Inc. to deliver an improved customer experience through the integration of PCI Pal Agent Assist and Digital Payments solutions into Zoom Contact Center and Zoom Phone.

PCI Pal (LON: PCIP), announced today that it has renewed its membership of the PCI Security Standards Council (PCI SSC) as a Principal Participating Organization. PCI Pal will help drive the future of global payment security with a strategic level of leadership, participation, and influence with the Council.

PCI Pal (LON: PCIP), announced today that it has achieved the Amazon Web Services (AWS) Service Ready designation for Amazon Connect. This designation verifies that PCI Pal Agent Assist, Digital Payments, and IVR Payments all follow architectural and operational best practices, are being actively used by customers in production environments, and customers are enthusiastically advocating for the solution via Amazon Connect.

PCI Pal® (LON: PCIP), the global SaaS provider of secure payment solutions for business communications, is pleased to announce that its Chief Information Security Officer (CISO), Geoff Forsyth, has been appointed to the 2023-2025 PCI Security Standards Council Board of Advisors.

PCI Pal® announced today it has been named a finalist in The Cloud Security Awards 2023 in the Best Security Compliance in Enterprise category.

PCI Pal® (LON: PCIP), the global SaaS provider of secure payment solutions for business communications, implements payment solutions for NFP Health. The leading exchange billing vendor streamlined its overall customer experience while securing consumer payments and ensuring continued compliance with data protection legislation and the PCI Data Security Standards.

Despite the constant evolution of the financial landscape, consumers are still prioritizing a seamless and safe payment journey above all else. With this in mind, PCI Pal® (LON: PCIP), the global provider of cloud-based secure payment solutions, is sharing key payments and compliance predictions just in time for 2023.

A survey of more than 2,200 people across the United States and United Kingdom has found that Digital Wallet payments, such as Apple Pay, Google Pay or PayPal, are increasing in popularity in both the US and UK, with at least 7 in 10 using the method regularly to pay for online purchases.

PCI Pal® (LON: PCIP), the global SaaS provider of secure payment solutions for business communications, implemented PCI Pal Agent Assist into Air Europa’s global contact centers. The airline future-proofed its payment security and PCI DSS compliance requirements, while also providing a frictionless customer experience by enabling agents to personally support customers with successfully completing transactions over the phone.

PCI Pal® (LON: PCIP), a global SaaS secure payments provider, today announced that it has been named winner of the “Data Security Solution Provider of the Year” award in the 6th annual CyberSecurity Breakthrough Awards program conducted by CyberSecurity Breakthrough, a leading independent market intelligence organization that recognizes the top companies, technologies and products in the global information security market today.

PCI Pal® (LON: PCIP), the global provider of secure payment solutions, has today announced that its solution, PCI Pal Digital, has been selected by Virgin Atlantic to support the airline’s international omnichannel strategy.

PCI Pal® (LON: PCIP), the global SaaS provider of secure payment solutions for business communications, has announced the launch of its Pay By Bank open banking solution for contact centers. It is the first in a series of new agent-assisted, digital payment products that enable merchants to minimize the cost of transactions, provide instant refunds – all while reducing fraud risk and chargeback costs. The first iteration of the service gives consumers the option to pay from any bank in the UK, with further global regions, including the US, to be launched shortly.

PCI Pal® (LON: PCIP), the global cloud provider of secure payment solutions, has been granted further patents in both the United States and Australia for its secure payments technology. These patents cover the unique ways by which PCI Pal services can be integrated seamlessly to third party environments, providing both its partners and customers with non-invasive, low risk methods to facilitate access to its secure cloud services.

PCI Pal® (LON: PCIP), the global SaaS provider of secure payment solutions, has today announced a partnership with Teleperformance Limited, a global leader in omnichannel customer care solutions and integrated digital business services.

PCI Pal® (LON: PCIP), the global provider of secure payment solutions, is proud to announce the company has been recognized as winners by two coveted industry award programs, the Best Call Center at the annual CNP Awards by Card Not Present, and the Most Innovative Compliance solution at the Global Infosec Awards by Cyber Defense Magazine.

PCI Pal® (LON: PCIP), the global provider of secure payment solutions, today releases a comprehensive white paper, Keep Calm and Simplify - Contact center best practices in the era of PCI DSS 4.0, with Servadus, and Verizon Business Group, Professional Services (NYSE, Nasdaq: VZ) mapping the contact center landscape over the past few years and taking a look ahead as the industry moves to adopt new payment security standards. The white paper also looks at best practices and emerging technologies that will shape the payment security industry.

PCI Pal® (LON: PCIP), the global provider of secure payment solutions, has today announced a mutual partnership with leading Contact Center as a Service (CCaaS) solutions provider, Odigo.

UK based Greg Rowe Limited, which has designed and manufactured multi-functional kitchen taps for over 50 years, including the unique four-in-one QETTLE, has upgraded its contact center and payment security technology to handle an increase in call and payment volumes to the company’s customer service team.

PCI Pal® (LON: PCIP), the global provider of secure payment solutions, today announces it has joined the Five9 CX Marketplace as an approved Secure Payments partner. The PCI Pal solution has been accredited and listed on the Five9 CX Marketplace.

PCI Pal, (LON:PCIP) – the global provider of cloud-based secure payment solutions – has supported restaurant group Fridays UK with the implementation of its PCI Pal Agent Assist solution, to ensure full PCI compliance when handling customers’ telephone-based card payments.

PCI Pal® (LON: PCIP) – the global provider of cloud-based secure payment solutions – today announced a partnership with Customer Experience as a Service specialist and Amazon Connect expert, VoiceFoundry – a TTEC Digital company. The partnership with VoiceFoundry will also provide TTEC Group companies with access to PCI Pal services.

PCI Pal® (LON: PCIP), the international provider of secure payment services, today releases details on its second annual Payments conference focused on the future of security & CX in 2022. Customers, prospects, partners, and industry experts from around the world are taking part in the virtual event.

Having surveyed nearly 3000 consumers and contact center professionals in both the UK and USA, research commissioned by PCI Pal®, the global cloud provider of secure payment solutions for business communications, has found that 61% of consumers overall (81% in the UK and 40.4% in the US) feel that an increased use of technology to handle customer service inquiries, such as chatbots or self-service websites, increases an organization’s security risk.

PCI Pal, [LON:PCIP] the global provider of cloud-based secure payment solutions, has today announced the appointment of Tim Watts as Vice President (VP) Sales for Canada, where he will be responsible for leading the sales growth strategy across Canada.

PCI Pal® (LON: PCIP), the global provider of secure payment solutions, is working closely with Talkdesk, the global customer experience leader for customer-obsessed companies, to provide a growing list of customers with innovative customer service and security capabilities. The companies’ expanding customer list includes Air Business, Metabolic Living, Resideo, Scotts, Tucows, and Weekendesk.

Following a survey of more than 2,000 US consumers into their shopping plans for the festive holidays, PCI Pal, [LON:PCIP] the global provider of cloud-based secure payment solutions, has found that 63.7% said they would not purchase from a brand they know has been subject to a data breach.

PCI Pal (LON: PCIP) - If there is one word that has been cemented into our heads over the course of the pandemic, it has been “unprecedented.” And while we saw a lot of new challenges pop up, they don’t seem to be going away anytime soon and will likely grow in number and complexity. With WFH still the norm for many companies, 2021 should’ve been the year that businesses cemented their digital practices, ensuring that security was woven into each process given the consistent news around data breaches. However, it’s clear that there’s a lot more work to be done and as we enter 2022 and the unprecedented situation continues, the expectations are set. Consumers want businesses to ensure their payments are safe, and businesses need to have a concrete game plan in motion to make consumers feel secure. With this in mind, PCI Pal’s CISO Geoff Forsyth outlines his predictions and considerations for the new year:

PCI Pal® (LON: PCIP), the global provider of secure payment solutions, has announced that Michelin, the largest tire manufacturer in the world, has successfully implemented its Agent Assist solution to ensure payments are handled securely and in compliance with the PCI Data Security Standard.

PCI Pal® (LON: PCIP), the global provider of secure payment solutions, today announced a new integration with Amazon Connect to offer its customers worldwide with additional options for payment security and compliance with PCI Pal omnichannel secure payment solutions.

With news reports suggesting the retailer Neiman Marcus has been the subject of a cybersecurity breach, PCI Pal® (LON: PCIP) – the global cloud provider of secure payment solutions for business communications – is urging firms to step-up protection of sensitive payment card data with de-scoping payment security technologies to put a stop to hackers accessing sensitive financial information.

As retailers prepare for back-to-school season, many are anticipating an influx of customers in-person and online. However, with the rise of customers shopping across social media platforms and due to the ongoing labor shortage, businesses may be even more vulnerable to data breaches. According to an upcoming survey from PCI Pal®, the global cloud provider of secure payment solutions for business communications, fewer than 7% of respondents feel very confident about their data security when buying a product or service over social media.

PCI Pal® – the global cloud provider of secure payment solutions for business communications – has today published a whitepaper aimed at compliance and finance professionals, contact center heads and customer experience leaders.

PCI Pal, the global cloud provider of secure payment solutions for business communications, has announced its secure payment solutions are now available as a premium Client Application on Genesys® AppFoundry. With this new premium classification, PCI Pal is now available natively within Genesys Cloud as an Interaction Widget. Genesys AppFoundry is one of the largest marketplaces focused on customer experience solutions globally. It allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees, and optimize their workforce.

PCI Pal®, the global provider of cloud-based secure payment solutions, has been selected by the real estate investment trust, AvalonBay, to upgrade its contact center payment security and compliance solution, replacing a legacy ‘pause and resume’ system.

PCI Pal®, the global cloud provider of secure payment solutions for business communications, today announced the appointment of Mufti Monim as Chief Technology Officer to direct the strategic technical vision for the company.