Articles from Cyara

Cyara, the global leader in AI-led customer experience (CX) assurance, today unveiled six innovations to help businesses deliver a modern, consistent experience across increasingly complex customer journeys. The latest advancements build upon Cyara’s industry-leading AI Trust capabilities, expand global testing in 100+ countries and introduce the first fully integrated CX Assurance platform that proactively prevents disruptions across voice, digital, and AI-driven customer interactions.

Cyara, the leading AI-powered Customer Experience (CX) Transformation Platform provider, today announced the launch of DART AI™, its new AI framework focusing on purposeful innovation and customer value, along with Cyara AI Trust, a suite of testing modules, specifically designed to enable organizations optimize bot development, avoid unnecessary LLM (large-language models)-related risks, and deploy reliable bots with confidence.

Cyara, the leading AI-powered Customer Experience (CX) Transformation Platform provider, is pleased to announce that effective October 31, 2024, Rishi Rana will be promoted to its Chief Executive Officer (CEO). Rana has been President of Cyara since August 2023. Previously, he led the strategy and growth and three separate PowerSchool business units, playing a pivotal role in driving a multibillion-dollar market valuation. Alok Kulkarni, Cyara’s Co-Founder and CEO since inception, will become the Non-Exec Chairman of the Board of Directors.

Cyara, the leading AI-powered Customer Experience (CX) Transformation Platform provider is excited to announce the appointment of Raj Gupta as the company’s new Chief Technology Officer (CTO), effective September 1st 2024.

Cyara is proud to announce that it has been named a winner in the prestigious 16th Annual 2024 Golden Bridge Awards®. The Golden Bridge Awards® honor the best in business and innovation across various industries around the world.

Cyara announced today that TMC, a global, integrated media company, has named the AI-powered CX Assurance Platform as a 2024 CUSTOMER magazine Voice Technology Excellence Award winner.

Cyara, the leading AI-powered Customer Experience (CX) Transformation Platform provider, today announced that Cyara Botium was named a 2024 SIIA CODiE Award Finalist in the Best DevOps Tool category. CODiE Finalists represent the best products, services and people in the Education and Business Technology Industries.

Cyara , the leading AI-powered Customer Experience (CX) Transformation Platform provider, announced today that Enterprise Connect, the leading conference and exhibition for enterprise communications and collaboration, has named Cyara a winner in the Best of Enterprise Connect awards in the Most Innovative Use of AI category.

Cyara, the leading AI-powered Customer Experience (CX) Transformation Platform provider, will participate as an exhibitor at Enterprise Connect 2024, the leading conference and exhibition for enterprise communications and customer experience, at booth #1135. The event takes place March 25-28, 2024 at the Gaylord Palms in Orlando, FL.

Cyara, the leading AI-powered Customer Experience (CX) Assurance Platform provider, today announced Jeff Lyons as its new Chief Customer Officer (CCO). With over 30 years of experience in enterprise software, Lyons brings a wealth of go-to-market and delivery expertise to Cyara, further bolstering its global leadership team.

Cyara, the leading AI-powered Customer Experience (CX) Assurance Platform provider, today announced the agenda of its upcoming in-person conference, Cyara Xchange 2024, to be held on March 4-6, 2024, at the San Diego Marriott Marquis Marina hotel.

Cyara, the creator and leader of the AI-Powered Customer Experience (CX) Assurance category, today announced that its offerings are now available on the NICE CX exchange marketplace. Through this listing, Cyara aims to amplify its impact in the CX industry even further and provide cutting-edge solutions to a broader network of businesses.

Cyara, the leading AI-powered Customer Experience (CX) Assurance Platform provider, today announced its acquisition of industry-leading conversational AI testing company QBox. This strategic move significantly expands Cyara’s conversational AI testing capabilities, solidifying its position as a global market leader in chatbot optimization.

Cyara, the leading AI-powered Customer Experience (CX) Assurance Platform provider, today announced the appointment of Mitch Risner as Chief Revenue Officer (CRO). With this crucial appointment, Cyara strengthens its go-to-market capabilities fueling its continued growth and innovation.

Cyara, the leading AI-powered Customer Experience (CX) Assurance Platform provider, today announced the appointment of Brian Brady as Chief Financial Officer (CFO). With this strategic appointment, Cyara aims to further strengthen its financial and operational capabilities to support its ongoing growth and innovation in the CX industry.

Cyara, the leading AI-led Customer Experience (CX) Transformation Platform provider, today announced the appointment of Jeff Romano as Chief Customer Officer (CCO) and the promotion of Cyara’s Executive Vice President of Product, Max Lipovetsky to Chief Product Officer.

Cyara, the leading AI-led Customer Experience (CX) Transformation Platform provider, today announced it closed out FY23 with 50% year-over-year revenue growth, over 30% YoY SaaS bookings growth, and a Customer Net Promoter Score (NPS) of 67.

Cyara, the leading AI-led Customer Experience (CX) Transformation Platform provider, today announced the appointment of Fred Penteado as the Vice President of Revenue Strategy and Operations. In this strategic role, Penteado will lead the execution of Cyara’s Revenue strategy and drive efficiency in Cyara’s sales processes, systems and reporting to enhance its market presence and deliver even greater value to its customers.

Cyara, the leading AI-led Customer Experience (CX) Transformation Platform provider, today announced the appointment of Rishi Rana as President.

Cyara, the creator and leader of the Customer Experience (CX) Assurance category, today announced the appointment of Bryan Mobley as the Vice President of Global Channels and Alliances. In this strategic role, Mobley will spearhead the growth of Cyara's partner program, foster strong relationships with key partners and lead initiatives that deliver business value to enterprises worldwide.

Cyara, the leading AI-led Customer Experience (CX) Transformation Platform provider, today announced its acquisition of CentraCX, a comprehensive SaaS-based Voice of the Customer (VOC) solution, designed specifically for the contact center. This acquisition adds advanced VOC and customer feedback capabilities to Cyara’s portfolio of products, solidifying the company’s unique position in the CX Transformation market as the first to offer this combination of CX assurance and customer feedback.

Cyara, the creator and leader of the Customer Experience (CX) Assurance category, today announced its integration of OpenAI’s GPT-3, which will accelerate the generation of training and testing data for Cyara Botium, the company’s one-stop solution for comprehensive, automated chatbot and conversational AI CX testing and assurance. By integrating OpenAI’s GPT-3, it allows enterprises to accelerate the development of their chatbots and voicebots while simultaneously improving chatbot quality.

Cyara, the creator and leader of the Customer Experience (CX) Assurance category, today announced its acquisition of industry-leading global communication testing company Spearline, headquartered in Ireland. This significantly expands Cyara’s global in-country dialing and WebRTC testing and monitoring capabilities. The strategic acquisition of Spearline solidifies Cyara’s position as the global leader in CX testing and assurance.

Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today announced it closed out H1 FY23 with 40% year over year growth in revenue, 96% customer retention rate and a Customer Net Promoter Score (NPS) of 67. In the first half of the financial year, Cyara also completed 25% more load tests than the same period the prior year, and saw a two fold increase in new customer deployments over the previous six months. Cyara hit a new milestone, delivering 12.8 billion seconds of synthetic CX testing traffic annually.

Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today announced the appointment of Bruce Rosen as Chief Sales Officer (CSO) and the promotion of Dennis Reno to Chief Customer Officer.

Today, Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, released a new global study that shows while most customers want to use chatbots for automated support, many businesses fail to deliver positive chatbot experiences even as they increasingly rely on them as primary methods of customer interactions online. Additionally, more than half of customers believe a positive or negative chatbot experience is a reflection of the overall brand.

Cyara, provider of the leading Automated Customer Experience (CX) Assurance Platform, has appointed Max Lipovetsky to the role of VP Products and Russ Hellmann to VP Growth Marketing, as it accelerates its global foothold.

Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today announced it won three awards from TMC, a global, integrated media company. TMC awarded the Cyara Automated CX Assurance Platform a 2022 CUSTOMER Magazine Contact Center Technology Award, the Cyara Botium solution a 2022 Customer Experience Innovation Award, and the Cyara LiveVQ solution a 2022 Teleworking Solutions Excellence Award.

Today, Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, announced the itinerary of its upcoming in-person event, Cyara Xchange 2022, to be held on October 27, 2022 from 9 a.m. to 3 p.m. ET at Topgolf in Pittsburgh, PA.

Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today announced the appointment of Vikram “Vik” Verma as its first independent board member. Verma is a seasoned business and technology leader who brings more than three decades of experience to the Cyara board. With experience leading public corporations as well as private companies, Verma is uniquely suited to help Cyara scale its growth and capture larger market share. The announcement comes on the heels of Cyara closing the second half of its 2022 fiscal year with an investment from K1 Investment Management and the successful acquisition of Botium, as well as more than 30% growth in revenue, a 95% customer retention rate and 10 billion seconds of synthetic CX testing traffic annually.

Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today announced it closed FY22 with more than 30% growth in revenue, a 95% customer retention rate, a Customer Net Promoter Score (NPS) of 70 and 10 billion seconds of synthetic CX testing traffic annually.

Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today unveiled innovative new chatbot testing features with the latest release of Cyara Botium, the industry’s leading one-stop solution for comprehensive, automated chatbot testing and assurance. The release comes just weeks after Cyara announced its acquisition of Botium to solidify its position as the global leader in CX testing and assurance.

Cyara, provider of the award-winning Automated CX Assurance Platform, today announced the release of its CX Test Automation Maturity Model -- an innovative, easy-to-navigate self-assessment that enables organizations to determine how advanced their approach to automated CX testing is and see how their current level of test automation measures up to industry best practices. The model provides organizations with actionable steps to deliver improved customer journeys across digital and voice channels and reduce the risk of customer-facing defects.

Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today announced that it has won three Stevie® Awards. Cyara was named a Gold winner in the “COVID-19: the catalyst for CX assurance” category in the ninth annual Asia-Pacific Stevie® Awards. The company was also awarded a Bronze Stevie for “Customer Service Department of the Year” and Cyara’s Automated CX Assurance Platform garnered a Silver Stevie in the “DevOps Solution” category in The 20th Annual American Business Awards®.

Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today announced that global integrated media company TMC, has named Cyara’s LiveVQ as a 2022 TMCnet Remote Work Pioneer winner. The award honors companies whose software and other solutions support the massive increase in remote working brought on by the pandemic.

Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today closed its acquisition of industry-leading automated chatbot testing company, Botium, which adds chatbot and conversational AI testing capabilities to its portfolio, further solidifying its position as the global leader in the CX testing and assurance market.

Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today announced that TMC, a global, integrated media company, has named the Cyara Automated CX Assurance Platform as a 2022 CUSTOMER Product of the Year Award winner for the fifth consecutive year.

Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today announced that it has won two Silver Stevie® Awards. Cyara was awarded for “Sales or Customer Service Solutions Technology Partner of the Year” and Cyara’s LiveVQ won in the “Contact Center Solution – New” category in the 16th annual Stevie Awards for Sales & Customer Service.

Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today announced that it closed the first half of its 2022 fiscal year with 35% growth in product bookings, a 93% customer retention rate and 10 billion+ seconds of synthetic CX testing traffic annually. The news follows Cyara’s $350 million strategic growth investment in January from leading investment firm K1 Investment Management (K1).

Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today announced its strategic partnership with Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, to deliver the industry’s leading automated CX testing, monitoring and quality assurance solutions to the public sector. As the leading provider of government IT solutions, Carahsoft will be the Master Government Aggregator for Cyara, making Cyara’s high-quality, secure CX solutions available to the public sector through Carahsoft's reseller partners, NASA Solutions for Enterprise-Wide Procurement (SEWP) V, and National Cooperative Purchasing Alliance (NCPA) contracts.

Cyara, provider of the award-winning automated customer experience (CX) assurance platform, today announced its Cyara Accelerator is now available on Genesys AppFoundry, the industry’s largest dedicated marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce.

Cyara, a leading provider of automated customer experience (CX) assurance solutions, today announced it has received more than $350 million from K1 Investment Management (K1), a leading investment firm focused on high-growth enterprise software companies. K1’s investment and experience in business-to-business (B2B) SaaS will support Cyara’s accelerated growth, driving the expansion of the contact testing market.

Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today announced Toll-Free Fast Check, a new product offering that reduces the manual, labor-intensive task of managing and testing toll-free numbers (TFNs) that requires significant resources and labor costs for many enterprises.

Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today announced the appointment of its new chief people officer (CPO), human resources (HR) industry veteran Jeremy Braidish. to lead Cyara’s human resources strategy, including compensation and benefits, talent acquisition, talent development, business partner activities as well as leading all human resources functions globally. Braidish brings more than 20 years of experience as an HR executive and is known for architecting and deploying solutions that align with the needs of the workforce, business and customers.

Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today released a new industry report showing international consensus among 1,000 business and IT decision makers that digital transformation efforts are critical initiatives yet IT teams are not given the resources and budgets and as a result are running as much as two quarters behind schedule. Moreover, there is a significant gap in the perception of success of digital transformation initiatives between leaders and the front line, and a lack of consensus on who owns these initiatives. Access the full survey report here.

Cyara, provider of the award-winning Automated CX Assurance Platform, today announced the recipients of the 2021 Cyara CXcellence Customer Awards, also known as the Smileys – an annual award program recognizing Cyara customers and partners that have demonstrated exemplary commitments to customer experience (CX) and DevOps best practices and innovations.

Cyara, provider of the award-winning Automated CX Assurance Platform, today announced the release of LiveVQ, a leading-edge solution for contact centers with at-home and remote agents that assures quality CX through real-time monitoring and diagnostics of voice quality. With the actionable data that LiveVQ provides, contact centers can improve agent productivity, customer satisfaction, and sales, and lower technical cost, effort, and mean-time-to-repair. The initial release supports Amazon Connect environments.

Cyara, provider of the award-winning Automated CX Assurance Platform, today announced full details surrounding the company’s annual summit, Cyara Xchange 2021. The virtual event will take place across two days from Wednesday, Oct. 13 to Thursday, Oct. 14 and will feature panels, customer success stories, and insights presented by some of the most forward-thinking customer experience (CX) leaders from across the globe. In addition, Xchange 2021 will feature a boxing theme with a keynote address suitably presented by Olympic champion and Boxing Hall of Fame member, Sugar Ray Leonard.

Cyara announced today that TMC, a global, integrated media company, has named the Cyara Automated CX Assurance Platform as a 2021 Contact Center Technology Award winner, presented by CUSTOMER magazine.

Cyara, provider of the leading Automated Customer Experience (CX) Assurance Platform, has appointed Ajay Dawar to senior vice-president of product. An experienced product strategist and leader, Dawar brings over two decades of work on B2B technology products to Cyara, making him ideal for directing the company’s next phase of growth and innovation.

Cyara, provider of the leading Automated Customer Experience (CX) Assurance Platform, announces today that it closed the second half of its 2021 fiscal year with 25% growth in SaaS bookings, a 90% customer retention rate and 8.5+ billion seconds of synthetic CX testing traffic annually. Cyara’s successful and unique approach to CX has resulted in expanding relationships with Amazon Web Services, as well as new partnerships in 2021 with Accenture, Capgemini, Cloud Tech Gurus, Cognizant, Infosys, Software One, Splunk and Twilio; and new customer experience assurance offerings, which enable customers to reap more value from the Cyara Automated CX Assurance Platform.

Cyara, provider of the award-winning Automated CX Assurance Platform today announced the details surrounding its second annual Cyara CXcellence Awards. Also known as the Smileys, these awards recognize Cyara customers and partners who have demonstrated exemplary commitments to customer experience (CX) and DevOps best practices and innovations.

Cyara, provider of the leading Automated Customer Experience (CX) Assurance Platform, today announced that TMC, a global, integrated media company, has named the Cyara Automated CX Assurance Platform as a 2021 Communications Solutions Product of the Year.

Cyara announced today that The Globee® Awards, organizers of world’s premier business awards programs and business ranking lists, has named Cyara Call Explorer a winner in the 13th Annual 2021 Golden Bridge Business and Innovation Awards. Cyara Call Explorer, which was released in April 2021, was selected as a Gold Globee winner in the “Test, Measurement and Monitoring Innovation” category.