Articles from Alvaria

Alvaria, a global leader in compliance-focused contact center software, today announced a strategic partnership with CallMiner, the leading provider of AI-powered conversation intelligence to improve customer experience (CX). This collaboration combines the power of Alvaria customer experience solutions with the CallMiner platform, including advanced AI capabilities, to support joint customers with world-class analytics, personalized outreach campaigns, and actionable customer insights.

Alvaria, a global leader in enterprise-scale customer experience (CX) solutions, today announced a strategic partnership with UJET, Inc., a leading provider of AI-powered cloud contact center platforms. Together, the two companies are delivering a powerful, integrated solution designed to address the growing demand for secure, compliant, and modernized cloud contact center solutions with cutting-edge outbound capabilities, powered by the Alvaria Intelligence Platform.

Alvaria, a pioneer in workforce management and contact center customer experience technology, servicing large global enterprises and rapidly growing consumer brands, announced the rebirth of Aspect in response to accelerated company growth and a demand for more complex tools to support hybrid, remote and in-person workforces. Aspect encapsulates Alvaria’s Enterprise Workforce Suite and will operate as an Alvaria-owned subsidiary.

Alvaria® is pleased to announce the expansion of our partnership with Avaya, a leading provider of enterprise customer experience solutions, to include the Alvaria CX™ platform in our joint delivery of enterprise-scale high performance solutions for omnichannel-compliant outbound customer engagement.

Alvaria®, a leader in contact center infrastructure and workforce engagement software, launches Alvaria Horizons™, a lab dedicated to pioneering new ideas and building innovative technologies that redefine the future of work.

Today, Alvaria is revolutionizing the industry once again by announcing the general availability of Alvaria WorkforceTM Cloud Data Access for Alvaria WorkforceTM Cloud customers. With a visionary approach and commitment to driving excellence, this transformative solution empowers organizations to take complete control of their workforce data analytics, enabling unparalleled insights, optimization, and strategic decision-making.

Today, Alvaria announced an expanded partnership with Avaya, a leading provider of customer experience solutions, to further strengthen the Avaya cloud portfolio with state-of-the-art outreach capabilities. As a part of the companies’ longstanding relationship in Avaya's DevConnect Technology Partner program, this enhanced collaboration aims to deliver proactive customer outreach experiences to deliver innovation without disruption while ensuring compliance with regulatory requirements and coordinating engagement activity across the enterprise.

Today, Alvaria, the world leader in enterprise-scale customer experience and workforce engagement management, announced the completion of the acquisition of the Intelligent Analytics Platform from Cicero Inc. The talented Cicero team, focused on further advancing their solutions for the contact center industry, will join Alvaria in connection with the acquisition. The addition of this capability will accelerate how customers understand consumer and employee behavior to build better workflows with a simpler approach to complex problems with attended robotic process automation (RPA) and desktop analytics.

Today, Alvaria, the world leader in enterprise-scale customer experience and workforce engagement management, announced Jeff Cotten as Chief Executive Officer. Tim Dahltorp, who has been interim CEO as well as Chief Financial Officer since February, will continue as CFO.

Alvaria, the world leader in enterprise-scale customer experience and workforce engagement management, announced the introduction of Alvaria Real Time Optimizer, a new cloud application of the Alvaria Workforce Engagement Management Suite that enhances the contact center agent experience.

Alvaria announced today that Frost & Sullivan has named them as the recipient of the 2021 Best Practices Customer Value Leadership Award based on its recent analysis of the North American outbound campaign management market.

Today, Alvaria, a global leader in customer experience and workforce engagement technology solutions, is delighted to announce that registration is open for ACE, Come Together, September 14 - 16, 2021.

Today, Aspect Software will merge with Noble Systems of Atlanta Georgia, to form Alvaria™, (pronounced: ahl-vahr-ee-uh), a new global company delivering optimized customer experience and workforce engagement software and cloud services technology solutions.