Vixxo, the company that ignited the facilities AI revolution in 2023 with the launch of its agentic AI solution, ChatFPT (Facilities Professional Technician), continues to set the pace for intelligent facilities management and proactive maintenance innovation.
Vixxo Facility Solutions, a leader in intelligent facilities management and technology-enabled facility services, hosted an AI Innovation Hackathon at its Scottsdale headquarters from October 21–23, 2025. The three-day event brought together a diverse mix of employees across departments, including Operations, Supply Chain, Marketing, Client Success, IT Development, and Solutioning, alongside talented university students, all collaborating to imagine and build the next generation of AI-powered solutions for the facilities industry.
For Jim Reavey, Chief Executive Officer, the hackathon was more than an innovation exercise; it was a reflection of Vixxo’s DNA: evolving, learning, and leading through technology and the continued advancement of its AI journey. “We’re excited to bring artificial intelligence deeper into our organization, not as a buzzword, but as a real, transformative force that empowers our teams, customers, and service providers. AI is central to Vixxo’s vision of building an enhanced workforce that sets a new industry standard, and this hackathon is another meaningful step forward in our continued journey,” said Reavey.
In just a few days, teams developed innovative solutions advancing proactive and preventative maintenance strategies, keeping assets performing optimally and minimizing downtime.
Several of the prototypes demonstrated advanced agent-to-agent orchestration, providing real-time decision-making and oversight.
These advancements are redefining proactive maintenance and predictive service delivery, ensuring assets stay operational, revenue-generating systems perform at peak levels, and maintenance costs stay down. These prototypes are designed to help customers manage their programs more efficiently, keep revenue-generating assets operating longer and performing better, and drive down the total cost of maintenance across their portfolios.
Defining AI Leadership Long Before the Hype
Since early 2023, Vixxo has jumped headfirst into the world of artificial intelligence, leading from the front and redefining how technology powers facilities management. From developing custom GPTs and tailored AI learning models to building data-driven frameworks that accelerate insight-to-action for facilities teams, what began as a bold exploration quickly evolved into a movement, Vixxo launched two groundbreaking AI engines that have set a new industry benchmark: VixxoVerify and ChatFPT (Facilities Professional Technician).
VixxoVerify ensures every service performed and invoice processed meets the highest standards of transparency and fairness. It automatically audits invoices, benchmarks labor and parts costs against 40 years of data, confirms job completion through photo evidence, and even negotiates costs in real time before clients ever see a bill.
ChatFPT is the first AI Technician Assistant (formerly known as VITA), designed to accelerate technician proficiency and provide instant troubleshooting and guidance in the field. It leverages predictive analytics and AI-powered decision-making to anticipate maintenance needs and optimize facility performance. We are already seeing measurable impact, with technician proficiency improving across the network, new technicians ramping to full performance faster, and overall field consistency rising as AI guidance accelerates learning and execution.
Together, these tools represent Vixxo’s belief that AI should empower people, not replace them.
“The teams far exceeded my expectations. I watched solutions come to life that will transform how facilities services are delivered to customers,” said Jim McCarthy, Chief Operating Officer of Vixxo. “In a matter of days, I watched some of the smartest minds at Vixxo take complex, real-world challenges and turn them into working solutions. The speed, creativity, and collaboration on display embodied exactly who we are as a company: bold, innovative, and relentless in finding better ways to serve our customers.”
This event follows a transformational year for Vixxo. The company rebranded to Vixxo Facility Solutions earlier in 2025, reflecting its expanded focus on technology-enabled facilities services. In 2024, it completed the acquisition of Cushman & Wakefield Facilities Solutions, further strengthening its vendor-managed maintenance expertise and national footprint.
Building Tools Customers Really Want
For CJ Jernigan, President of Vixxo, the hackathon’s biggest success was seeing teams create tools that respond directly to customer needs. The event showcased how Vixxo can condense a six-month software development cycle into just days through AI-driven solutioning and agile facility service design. Jernigan, who previously led Cushman & Wakefield Facilities Solutions and currently serves as a board member and treasurer of ConnexFM, the leading membership organization for multi-site and retail facilities managers and supplier professionals, shared his excitement:
“We’re inspired by what our teams developed in just a few days. They created working prototypes designed to help our customers be more efficient and effective. Through Connex, I hear firsthand how our retail and facilities partners are seeking smarter ways to operate. With the tools and innovations born here, Vixxo will deliver even greater value and performance to our customers,” said Jernigan.
About Vixxo Facility Solutions
Vixxo Facility Solutions provides comprehensive facilities management solutions to multi-site convenience, grocery, restaurant and retail customers. The company's solutions include repair and maintenance for food and beverage equipment, HVAC/refrigeration, electrical, plumbing, and other critical service categories as well as multi-site roll-out programs. Vixxo’s services are built on a strong service provider network, analytics, and cost management platform. Vixxo is redefining what it means to manage facilities in the AI era.
For more information, please visit www.vixxo.com.
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Contacts
Media Contact:
Neetu Rao
Director, Marketing & Strategy
Neetu.Rao@vixxo.com